Frequently asked questions about sustainable fashion at RRREVOLVE: shipping, returns, materials, payment & contact

We send your order climate-compensated with the Swiss Post. Within Switzerland and Liechtenstein, you will usually receive your delivery within 2-3 working days.

You can find all the information you need on our Shipping page.

In Switzerland and Liechtenstein, shipping is free from CHF 100.

Below this amount we charge CHF 7.90 shipping costs.

Yes, you will receive a tracking number by e-mail after dispatch and you can also check this in your customer account at any time.

As long as your order has not yet been processed, you can contact us by e-mail, chat or telephone and specify your change request.

No, we currently only deliver within Switzerland and Liechtenstein.

Click on "Store availability | Reserve item" next to the product to see whether the item is available in one of our stores in Zurich or Bern.

If the item is available, you can reserve it directly in the pop-up by entering your contact details.

You will receive a confirmation by e-mail.

Usually for 3 working days. If required, you can contact the store directly.

Yes - please reserve each item separately.

You can return items within 30 days.

It is important that they are unworn, unwashed and in their original packaging.

You can find all the information you need on our Returns page.

Yes, the costs for the return shipment are borne by you as the buyer.

A direct exchange is not possible. Please return the item(s) and reorder the desired replacement item(s).

Yes, you can return your online order within 30 days to our stores in Zurich or Bern. Please bring the delivery note with you—the refund will be made using the original payment method.

With us you can pay by invoice, Twint, Paypal, credit card or PostFinance.

You can find all the information you need on our payment options page.

Yes, we offer digital and physical gift vouchers.

The voucher codes can simply be redeemed in the checkout.

Here you can find our guide to understanding sizes and measuring systems to find your perfect size and fit and use our size guide for clothing.

You can find the size charts on the respective product pages.

In our Jeans Fit Guide you will find all the information about the different jeans cuts.

Yes, you can find the digital size advisor Sizekick on our product pages. It recommends the right size for you - based on your body measurements or a reference brand. This allows you to quickly find the right fit and avoid unnecessary returns. If you need to measure yourself manually, the explanations on sizing and the measuring system will help you understand.

Take a look at our care tips for long-lasting favorites.

From organic cotton to TENCEL™, you can find all the information you need in our sustainability lexicon.

Yes, in this case we will charge an additional postage fee of CHF 15.80

Yes, please use the "Message to us" field in the order process, specifying the store where you would like the fitting to take place.

Unfortunately this is not possible. Please use the QR code on the invoice for payment.

Please send us an e-mail to: kundendienst@rrrevolve.ch

Yes, come and try them out in the showroom (in our store) in the Zollhaus.

You can find all information on our OMHU Sofa Showroom page.

Yes, you can also try out the Teddy Chair.

No, the OMHU products (Sofa & Chair) can be ordered directly via the OMHU website.

Ja! Bei uns in der Filiale geben wir dir einen Code mit, mit dem du beim Kauf eines Teddy-Sofas ein Kissenset im Wert von CHF 100.– kostenlos dazu erhältst.

We only stock brands that meet high standards in terms of social justice, environmental protection and transparent supply chains.

You can find all the information you need on our sustainability criteria page.

Based on clearly defined standards for sustainable brands, which we constantly review, critically scrutinize and supplement.

You can find all the information you need on our page Standards for sustainable brands.

At RRREVOLVE you will find over 100 sustainable brands from the areas of fair fashion, shoes, sneakers, accessories, beauty and living - including Armedangels, Colorful Standard, Kings of Indigo, Knowledge Cotton Apparel, Lanius Lavie, Nudie Jeans, Patagonia, Thinking Mu, Twothirds, Veja and many more. All labels are carefully selected and stand for ecological responsibility, fair production and certified quality such as GOTS, Fairtrade or PETA-Approved Vegan. You can find a complete overview of all brands in our brand overview.

Fair wages, transparent supply chains and environmentally friendly materials.

You can find all the information you need on our sustainability lexicon page.

We combine fashion awareness with responsibility: fairly produced clothing, transparent supply chains and future-oriented materials.

Because they are manufactured under humane conditions, produced in an environmentally friendly way and often in smaller quantities.

Timeless basics, recycled materials and locally produced garments.

You can find all contact options on our Service & Contact page.

Monday to Friday from 9 a.m. to 4 p.m. via e-mail, telephone, chat function or contact form.

Yes, our stores are located in Zurich & Bern. You can find the opening hours and addresses under Our stores.

With us, you will not only find sustainable fashion, but also honest service and genuine values. Your benefits at a glance:

• Climate-compensated shipping with Swiss Post
• Sustainable brands with strict, certified standards
• Fair return and exchange conditions
• Central stores in Zurich & Bern to try on on site
• Personal, German-speaking customer service from Switzerland