Service and contact

Do you have any questions about shipping, payment options or would you like to contact us?

Here you will find the most important information about your order process, important information about your return, all payment options and all opening hours and contact options. If you can't find the answer you're looking for here, just get in touch with us and we'll be happy to help you.

Frequently asked questions

Find out everything about shipping, returns, payment methods, sustainability, size advice and our stores - compact, transparent and fair.

To the FAQ's

Returns

You have 30 days to return items to us. Here you will find all the information you need to help you do so.

Information on returns

Shipping

How long will the delivery take? Where is my parcel? You can find out everything you need to know about shipping your order here.

Shipping information

Payment options

The choice is yours: pay securely by invoice, Twint, Paypal, credit card or Postfinance.

Information on the payment options

Contact & opening hours

Our customer service and the staff in the stores are happy to help you. You can find all contact options and locations here.

You can reach us here

Contact form

Do you have a question that you would like to ask us in an uncomplicated way? We look forward to reading from you.

To the contact form

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Our AGB

The general terms and conditions contain all information on our delivery and sales conditions.

Read AGB